General Questions
Do you have any special offers or a loyalty scheme?
Yes, we have a variety of special offers throughout the year. To stay updated and to learn about our loyalty scheme, please visit our website at earthwise-organic.com or sign up for our newsletter.
Do you deliver?
Yes, we offer a delivery service. For full details on our delivery areas, charges, and how to place an order, please visit earthwise-organic.com.
Can I order your products online?
Absolutely. You can shop our full range of products online for delivery or click and collect. Visit our online store at earthwise-organic.com to place your order.
Where can I buy your products?
Our products are available in our own farm shops and through our online store at earthwise-organic.com. We also supply a number of independent retailers and select partners.
Do you offer workshops or events?
We host a variety of seasonal workshops, events, and tours. For the latest schedule and to book your place, please check our website at earthwise-organic.com.
I have a question about my order. Who should I contact?
For any queries regarding your online order, please contact our customer service team through the help section on earthwise-organic.com.
Do you sell gift vouchers?
Yes, we offer gift vouchers that can be purchased and redeemed online at earthwise-organic.com and in our farm shops.
I have a business enquiry.
For all business-related enquiries, please get in touch with us via the contact form on our corporate website at earthwise-organic.com.
Product Questions
Are all your products organic?
The vast majority of our products are certified organic by the Soil Association. You will find the Soil Association logo on our organic product packaging. Any non-organic items are always clearly marked.
Are your products suitable for people with food allergies?
We take food allergies extremely seriously. Detailed ingredient and allergen information is available on our product packaging and on our website. Please always check these guides before purchasing and consuming.
Are your products suitable for a vegan diet?
We have a wide selection of products that are suitable for vegans. Please refer to the product packaging or our website for specific dietary information for each item.
Do you use any genetically modified (GM) ingredients?
We are completely opposed to genetic modification. None of the products we sell contain any genetically modified ingredients.
What are the animal welfare standards on your farms?
We have the very highest standards of animal welfare across all our farms. Our animals are free-range and pasture-fed, and we ensure they live in a low-stress, natural environment.
Where are your products made?
Our products are made in our own kitchens and bakeries, using milk from our own dairy and produce from our own farms and gardens.
How is your produce so fresh?
We follow a unique farm-to-table model. Our produce is harvested, made, and baked daily, ensuring it travels from our farm to your table in the shortest time possible.
Do you sell products that are not produced by you?
We carefully select a small number of complementary products from like-minded producers who share our values and commitment to quality and sustainability.
Why is organic food sometimes more expensive?
Organic farming is a more labour-intensive and time-consuming process with lower yields. We believe the benefits—superior taste, higher animal welfare, and greater environmental care—make it worth the investment.
Online Shopping
What are the delivery charges?
Our delivery charges vary depending on your location and the size of your order. A full breakdown of our delivery costs can be found on our website at earthwise-organic.com.
When will my order be delivered?
We offer a range of delivery slots for you to choose from. You can select your preferred delivery date and time during the checkout process on our website.
Can I change my order after it has been placed?
If you need to amend your order, please contact us as soon as possible. We will do our best to help, but we cannot guarantee changes once your order has entered our packing process.
What is your returns policy?
We hope you will be delighted with your order. If you are not satisfied with any item, please contact our customer service team. We will be happy to discuss a replacement, refund, or exchange.
How do I redeem a gift voucher?
You can redeem your gift voucher during the checkout process on our website. Simply enter the unique voucher code when prompted.
My voucher code isn’t working.
Please ensure you have entered the code correctly. If you continue to experience issues, please contact our customer service team for assistance.
How will I know if my order has been confirmed?
You will receive an order confirmation email shortly after placing your order. If you do not receive this, please check your junk mail folder or contact us.
What if an item is missing from my delivery?
We are sorry for any inconvenience. Please contact our customer service team as soon as possible, and we will resolve the issue for you promptly.
What if I am not in to accept my delivery?
Please see the delivery information left by the driver. It will provide instructions on how to rearrange your delivery or where your parcel has been left safely.
Can I cancel my order?
You can cancel your order free of charge before it has been dispatched. Please contact us as soon as possible if you wish to cancel.